Frequently Asked Questions2020-03-05T23:05:38+00:00
Do I have to have website experience to maintain my site?2020-03-05T23:04:49+00:00

No, many of our clients have barely used a computer before and have very little internet experience. If you are able to edit a Microsoft Word document then you have the skills to update your own website

Turn Around Time2020-03-05T23:04:23+00:00

We can only work as fast as client allows us; turnaround time is client dependent. If contents are provided sooner, initial and ongoing instructions are clear, revisions requested are reasonable; turnaround time is usually very less. On the other hand it could drastically increase due to client in-actions, delayed mockup approvals; back and forth change requests etc. 95% of our customers have not bought our express service and still have experienced a great turnaround time. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed.

Some of your prices for your quality work are too good to be true, are there any hidden fees?2020-03-05T23:03:46+00:00

When we submit a proposal, we do not hide any fees. We will break down in detail the costs and length of the project. We put out all of the information for our clients to see. We are proud to be so affordable for our clients.

I’m not part of a big corporation, do you design sites for individuals who want a web presents?2020-03-05T23:03:01+00:00

Yes we design sites for everyone! We have clients that range from large corporations to clients that have family photo galleries.

What are your Business Hours?2020-03-05T23:02:32+00:00

You can email us anytime! Our normal hours of operation are 08:00AM to 10:00PM (CST) Mon-Fri and we have customer service representatives available via email on Sat-Sun 9:00am-10pm. (CST)

We need to bring more traffic our website; can you guys assist us with marketing?2020-03-05T23:01:58+00:00

Yes, We can help provide you with training as to how to use services such as Google Adwords or our staff can completely manage your compaigns for you on Google, Yahoo, MSN and among other popular search engines. We charge at affordable monthly rates for this service, please contact a representative for more details. Depending on your core business we will give you the best advise possible.

I don’t know where to begin on creating my logo for my website; can you create one for me?2020-03-05T23:00:57+00:00

Yes we can, we also have an array of graphic designers that have been creating logos for years. We can create one for you for as low as $99.00.

Where are you guys located? Do you have offices in my city?2020-03-05T23:00:27+00:00

We have offices in the Metro St Louis area. Our location does not affect the way we service our clients. We provide hands on training for you and your staff via our secure remote desktop sharing services We also have representatives that will work after hours for all time zones so our customers from all over the country can call us until 10:00PM (CST).

Are there any additional fees to maintain the site after it’s completed?2020-03-05T22:59:24+00:00

There is a fee for hosting your web site if you choose to use our hosting services. We are a little more expensive than other’s such as GoDaddy or HostMonster. We provide weekly backups of your site and daily security monitoring of your website helping to prevent various security attacks targeted to web sites. Include in our monthly hosting is a 1 hour of website changes per month a $65 value.

Does your company use templates to create these sites?2020-03-05T22:58:48+00:00

We do offer templates for those looking for something a little more inexpensive or have a design in mind but the majority are completely designed from the ground up. The finished product is a unique one of a kind design with your own unique touch.

How long does it take to complete a website?2020-03-05T22:58:26+00:00

It all depends; this can range between 1 and 2 weeks or more, depending on the complexity of the website. We agree to work expeditiously to complete the Web Design, but we cannot control the delays that can possibly occur for anything that requires your action, such as providing content, approving sample mock ups, or any other adjustments. If we receive all of your information that is required, we will deliver your site on schedule. For jobs that need to be done faster than normal, we offer an express service for an additional fee to put your web design as first priority.

Ok Once I submit all of my information for my site, is there anything else that I need to do?2020-03-05T22:58:00+00:00

Nope, we only require for you to provide us with the content. You can also provide us pictures if you feel it is best to showcase your own work. Once you submit your domain information, we will be able to handle the process when registering your site – including your domain name, host information, etc.

Once my site is in production, when will I hear from you again?2020-03-05T22:57:35+00:00

Once we start working on your site, you will then start receiving daily updates on the progress of your website. You will actually be given access to view the site as it’s being designed this allows you to interact with our developers and provide feedback which helps to ensure we deliver a site you are extremely happen with.

What is the next step after we decide on a final approval on my homepage?2020-03-05T22:56:54+00:00

After we come to an agreement on the creative concept, you can leave the rest to us! We will then start designing the other pages once the concept is approved. After that, we will start programming the rest of the site.

After I submit my questionnaire, will I be able to have any creative input on my site?2020-03-05T22:56:30+00:00

Absolutely! Once you fill out the questionnaire, this will allow our design team to create a few “mock ups” of how your home page would look like within a few days! After you receive them feel free to add in your input on colors, layout, presentation, etc. and we will work with you to create your own unique site however you see fit.

I want to get started, how does this process work in starting or redesigning my own web site?2020-03-05T22:56:03+00:00

It is simple; all you have to do is call us or fill out our request a quote form online for a no obligation quote. In oder to give you an accurate price quote one of our sales associates will contact you to ensure we have all the requirements for your website design.

Is having a unique web presence a good investment towards my business?2020-03-05T22:55:28+00:00

Absolutely! Having a professional, unique website is very important for your business. Here at Above Web media we take the time to research your industry to find out what is the most appropriate approach into designing your website while at the same time being cost effective.
Creating a website is building your brand. We know how important your brand is for your business, at Above Web Media, we have a great understanding of marketing so not only do we create websites that are visually impressive but we create web sites that have great conversion rates as well.

Do you guys have a limit as to what you can actually design for me?2020-03-05T22:55:06+00:00

The answer to that question is a big NO! We can develop any type of site with the most advance functionalities created. We create anything from social networking sites to large business enterprise sites that will require complete automation for customer service. Websites like these require many hours of programming and can be pretty expensive.

My site needs specific adjustments and is very unique, have you guys had experience with working on a site like mine?2020-03-05T22:54:36+00:00

Yes, we can design sites to make it look and function like any website you so choose. We have sections on our questionnaire that specifically asks you to tell us the sites that you like and dislike so we can design this for you accordingly.

I really like a specific site on the internet; can you design my site to have the same similar features to look like it?2020-03-05T22:53:04+00:00

Yes, we can design sites to make it look and function like any website you so choose. We have sections on our questionnaire that specifically asks you to tell us the sites that you like and dislike so we can design this for you accordingly.

What kind of payments do you accept?2020-03-05T22:52:39+00:00

We accept all major credit cards including Master Card, Visa, and Discover. We can also accept PayPal.

Can you guys convert my existing site into a CMS?2020-03-05T22:52:14+00:00

Yes, If you like your existing website design but it does not give you the ability to update and manage it yourself, then we can convert your existing site into a new content management system that will give you the ability to completely manage it yourself without the need of waiting on a developer to make changes

Where are you guys located?2020-03-05T22:49:18+00:00

We have offices all over the country. Our main headquarters is located in O’Fallon, Missouri; we assist clients across the country.

I do not have enough money to pay up front; do you have any payment plan options?2020-03-05T22:48:29+00:00

Yes, all we require is a 50% deposit to start the process. You will not be required to place another payment until the site is completed and ready to go live. Depending on the project, we also offer a payment plan where your balance can be separated into 3 payments, please contact a representative to see if this option is available for you. We offer these payment plans for more flexibility to make your payments. These payment options are only for websites that are $399 or more, some restrictions may apply.